Quick support in case of malfunctions
Our support is available to you 24/7
As first contact for on-load tap-changers and the equipments of transformers, of course we are also available in regard to malfunctions - and this 24/7. It does not matter if protective devices such as the protective relay RS 2001, the Buchholz relay or pressure relief device trips or the motor protective switch on your motor-drive unit actuates - we know what needs to be done. The same is true when your monitoring system (e.g. ETOS®) or voltage regulator (e.g. TAPCON®) shows an error message or blockage. Simply describe the situation to us and tell us the type of message, for instance if it is a yellow warning or red warning. We are happy to immediately support you with solving the problem.
In which cases should you contact our 24/7 emergency support?
Checklists for your case of emergency/incident
Our experienced troubleshooting experts know that outages in the power supply must be remedied quickly. Longer disturbances leading to delays or downtimes of whole production plants and creating steep costs, must be avoided by all means. In order to accelerate your concern and provide target-oriented support, please find the following checklists of different topics.
Please complete the relevant checklist and send to service@reinhausen.com or directly to your personal contact person.
Please complete the relevant checklist and send to service@reinhausen.com or directly to your personal contact person.
Please complete the relevant checklist and send to service@reinhausen.com or directly to your personal contact person.
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