In order to provide our customers with an intuitive platform it is imperative that we focus strictly on the needs of our customers. The MR portfolio is essential for our customers' transformers. Nevertheless, the focus of our OEM and operator customers are not our MR products, but their projects and transformers. Therefore we have mapped precisely this logic in myReinhausen. This makes it as easy as possible for our customers to use the digital features of our MR portfolio along the entire life cycle.
myReinhausen: MR's central digital customer platform
An optimal customer experience and the extension of the physical customer relationship to the digital world are the focus of myReinhausen. With our platform we simplify and digitalise customer processes in the context of the MR portfolio.
myReinhausen: MR's central digital customer platform
An optimal customer experience and the extension of the physical customer relationship to the digital world are the focus of myReinhausen. With our platform we simplify and digitalise customer processes in the context of the MR portfolio.
1. Central organization
myEquipment also gives customers an overview of which MR components are installed in their various transformers at which locations. Customers can download software updates, access individual operating manuals, request services, and much more on a component-by-component basis within the context of their transformers.
2. Intelligent recommendations
With myReinhausen, customers no longer need to worry about when maintenance or software updates might be necessary. The myEquipment page proactively indicates for which of their on-load tap-changers maintenance is due and for which of their ETOS® and ISM® devices software updates are available. With mySelfServices customers can then download updates directly or use myServices to request recommended maintenance.
“Our experience has been incredible so far. myReinhausen enables me and the team to have a central location for records keeping and maintenance needs. There was a strong focus on making a customer’s life easy."
Jason Keenan, Melt Shop Electrical Supervisor at COMMERCIAL METALS COMPANY
3. Complete documentation
The myOrders section enables our OEM customers to view and manage all documents relating to their offers and orders, thereby making incomplete and unclear documentation a thing of the past. Our operator customers, on the other hand, can access the technical documents for their installed MR components via myLibrary, where they can also upload their own files and assign them to the respective locations, transformers and components.
4. Intuitive requests
In myServices, customers have access to comprehensive information regarding selected services such as OLTC service or TESSA® FLEETSCAN 2D, and can also request services in a targeted and intuitive manner. And this is where they can also find our first online product - ECOSENSE®.
5. Direct support
With myDigitalAssistant, we offer customers a simple and continually available communication channel for raising questions. Frequent requests are answered directly by our artificial intelligence while individual inquiries are answered during business hours by our internal customer support manager or forwarded to an MR expert where necessary. And if something does go wrong? myComplaints provides an area for giving feedback.
5 Ways how myReinhausen supports you
5 Ways how myReinhausen supports you
+ Individual management of your MR components in the context of your assets.
+ Intelligent equipment-related recommendations for maintenance and software updates.
+ Automatic provision of commercial and technical MR documents.
+ Easy request for products and services.
+ Quick and targeted support through a live chat with MR experts.
myReinhausen
With myReinhausen you get access to our innovative and secure customer platform. Through the digital and intuitive provision of your specific MR information, you can save time and nerves in the future. Are you interested? Find out more about myReinhausen and how you too can benefit from the advantages here.
myReinhausen
