Transformer malfunctions are always critical for network operators, and technicians must find and repair the defect as quickly as possible. Time is even more critical if the specialist is not on site and has to first travel long distances. This not only costs valuable time, but also money. In some cases, only minor problems are involved that can be solved after a brief analysis by an expert.
Remote Service: Professional help from a distance
Quick, expert help for malfunctions or other work on transformers with MR Remote Service - easily via app, no matter when, no matter where.
Remote Service: Professional help from a distance
Quick, expert help for malfunctions or other work on transformers with MR Remote Service - easily via app, no matter when, no matter where.
MR now offers a simple, fast solution with its Remote Service which allows customers to contact MR experts from anywhere in the world, around the clock. All they need is a smartphone, tablet or data glasses and the free Team Viewer service app. "The MR expert can then use the camera on the end device to see where problems are hidden," explains Robert Niedermeier, Business Development Manager at MR. In this way, the expert can provide direct and uncomplicated help and, in many cases, completely solve the problem without even having been on site. This saves customers time, nerves, and also the cost of the expert's travel. "In addition, our service technicians are no longer on the road for long periods of time and can therefore be available for several customers at flexible times," explains Niedermeier.
Our Remote Service in numbers
280
qualified service technicians
6000
and more service calls per year, worldwide
100
and more years of experience in the design of important transformer components
60
and more years of service history
5
certified training centers
24 /7
availability
24
months warranty on our services
„Even if it's just small things, we look over our customers' shoulders digitally and support them.“
One app, many experts
However, Remote Service is not only available to customers in the event of faults. MR also helps remotely with the installation and commissioning of transformers, tap-changers and other related devices, with numerous highly qualified service technicians and experts with diverse technical and product knowledge. "Even if it's just about little things - whether it's connecting a cable correctly or setting something in the software of our ETOS® and MSENSE® products - we look over our customers' shoulders digitally and support them," says Niedermeier. To this end, MR has in-house experts for every application and every product. Niedermeier adds, "In addition, we offer various training courses - tailored to a target group or specific products and services, if desired." These training sessions are also part of Remote Service and are conducted in a studio set up specifically for this purpose. Participants follow the broadcast online and can ask questions in a chat. Training with data glasses is also possible.
How the Remote Service helps
Inspection:
Using data glasses, smartphone or tablet, the customer shows the transformer problem to the MR expert.
Information:
The MR expert gives instructions remotely until the problem is solved.
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Niedermeier reveals further benefits: "Our service offering will continue to grow - for example, with the provision of virtual support for the condition assessment of on-load tap-changers and transformers." It is also conceivable that customers will be able to view new products remotely and be supported by MR service technicians during measurements. In this way, MR intends to continue bridging large distances in order to be available for transformer manufacturers and network operators at all times - no matter what the request.
All advantages at one glance
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Cost saving
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Expert knowhow
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Fast response time
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Increased availability
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Data security
How it works:
The remote service works very simply via TeamViewer Assist AR (Pilot):
Learn more about our Remote Service:
Remote Service
